Simplytel DE Reviews
(Rated by 2 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.0
Base on 2 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.0
- Price & Quality4.0
- Return Policy4.0
- Customer Service5.0
Recent Customer Reviews (2)
Helen Lord
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Marvin Halbert
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Simplytel DE Pros & Cons
Pros
1
Offers affordable smartphone tariffs with 5G high-speed connectivity and a wide selection of smartphones and plans.
2
Provides a user-friendly online shop with simple ordering processes.
3
Has received awards and certifications such as TÜV Saarland customer rating "good," DIN certification, and SSL security certification, indicating a level of trust and quality.
4
Offers a service app ("simplytel Servicewelt") for managing accounts, checking data usage, viewing invoices, changing customer data, and booking tariff options.
5
Provides customer support hotlines and a comprehensive FAQ section for assistance.
6
Supports EU roaming with cost-effective travel options (though some user complaints exist).
CONS
1
Numerous customer complaints about poor customer service, described as unfriendly and unhelpful, especially regarding contract termination and language barriers.
2
Reports of hidden costs and difficulties in terminating contracts, with some customers stating they were charged after cancellation.
3
Frequent network outages and poor call quality reported by users.
4
Allegations of violating EU roaming laws, with limited data availability abroad compared to the original plan in Germany, leading to extra charges.
5
The service app is criticized for being not fully optimized or useful as a standalone application, with some users preferring the web service instead.
Simplytel DE Features and Benefits
Features
Easy management of personal customer information
Manage personal customer information effortlessly via the simplytel Servicewelt app
Real-time access to mobile invoices
View mobile invoices instantly through the app
Convenient tariff changes
Change tariffs easily from your smartphone or tablet
Booking or disabling additional options
Book or disable extras conveniently in one place
Locking or unlocking services remotely
Control services remotely for added flexibility
Ordering replacement SIM cards or multi/Ultra cards
Order replacements directly via the app
Mobile phone repair service with status updates
Access repair services and track status updates
Access to FAQs and customer support contact forms
Get help through FAQs and support forms in the app
Configuration of call settings for internet use
Configure settings easily for internet calls
Purchase of current smartphones or mobile phones
Buy devices through the integrated shop
Comprehensive control and convenience over mobile tariff and services
Handle all account and service management tasks efficiently in one place from smartphone or tablet
O2 network coverage
Reliable coverage with support for modern features like eSIM for devices such as Apple Watch
Affordable smartphone tariffs
5G high-speed connectivity with wide selection of smartphones and plans
User-friendly online shop
Simple ordering processes
Awards and certifications
TÜV Saarland 'good' rating, DIN certification, SSL security indicating trust and quality
Service app (simplytel Servicewelt)
Manage accounts, check data usage, view invoices, change data, book options
Customer support hotlines and FAQ section
Comprehensive assistance available
EU roaming
Cost-effective travel options
60 GB Plan
€19.99 per month (discounted from €29.99) with unlimited calls/texts, 60 GB high-speed data, 15 GB hotspot, 50 GB cloud storage
9 GB Plan
€7.99 per month (discounted from €12.99)
Basic phone tariff plans
Start as low as €5.99 per month for calls/texts with various data options
Flexible contracts
No 24-month lock-in, cancellable every 6 months